The E-Commerce Mistakes Costing You Your Share of $1 Trillion
By Stacey
MacNaught Stacey MacNaught is a digital marketing professional based in
the U.K. @ staceycav Director, Tecmark @ staceycav
IMAGE: Getty Images
Global e-commerce sales will soar past $1 trillion
this year, with more of us than ever before turning to our tablets,
smartphones and computers to buy almost everything we need.
Yet despite the fact that that the online retail marketplace is now
incredibly mature, there are common mistakes that plague huge numbers of
e-commerce websites including global brands and local startups alike.
Simple mistakes on your e-commerce website could be the
difference between selling and sending your visitors running to your
competitors. Here are some of the e-commerce errors that could be
costing you your share of $1 trillion this year.
1. Failing Mobile Users
30 percent of online retail purchases now take place on mobile. But even as recently as April 2015, almost half of Fortune 500 sites were not mobile ready and the majority of small business sites were failing at catering to mobile users too.
Google's mobile results are increasingly featuring fewer and
fewer non-mobile websites and we're steadily seeing more sites cater to
mobile users. But many e-commerce businesses still offer up poor mobile
experiences.
The solution? Analyze the devices driving your users and
sales, look for barriers to conversion for mobile users and optimize
their experience.
2. Templates
Custom e-commerce design can run into the multiple thousands
of dollars, which is why themes and templates are a popular option for
small online retailers. But Kevin Jones, Founder of e-commerce platform,
Shopblocks, believes templates cost sales:
"Templates and themes strip an e-commerce business of any
unique brand or personality. Take a popular Shopify theme like Cogify
and you'll find loads of websites using it. Some of them sell soap, some
sell photo prints and some sell clothing but they all look and feel the
same. It's inauthentic.
How can one theme be as effective at selling soap as at
selling clothing? Users buying these items need different information to
make their buying decisions and themes simply don't allow you to build
your site around your products. This is why we invented BlockLab - to
enable online retailers to easily build a custom online shop around
their products without a template, developer or designer."
3. Slow Websites
Slow site speeds kill conversion rates. Amazon data
from 2006 showed that every 100 millisecond delay in loading cost the
company a 1 percent loss of sales. And in 2009, Forrester Research found
that 47 percent of users expect a web page to load in 2 seconds or
less.
The Obama for America election campaign credits an increase in page speed with a 14 percent uplift in donations.
Your customers expect your site to be quick on any device. Slow speeds cost sales.
Tools like Google's Page Speed Insights and GTMetrix
are great starting points to establish any site speed issues you might
have and begin to build a faster experience for your customers.
A Better Experience for Buyers
Your prospective customers are spoilt for choice in terms of where
they can buy any given item from. So slow sites that offer poor mobile
experiences and feel inauthentic simply won't cut it.
Online spend is surging and by improving the experience for your customers, you can increase your share of over $1 trillion.
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